Shopping Guide (FAQ)
Q - Do you ship Internationally?
Absolutely! We currently ship GLAD PICK orders from the Korea to the following countries:
Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, Spain, Taiwan, Thailand, Vietnam, United States and United Kingdom.
Don't you see your country? Let us know! firstname.lastname@example.org
Q - Do you offer free shipping to international countries?
For certain* countries we offer free shipping over certain** amount spent. Check out our price rates:
Q - What duties and fees are involved when shipping to one of the international countries listed?
For all orders, your package may incur additional duties and taxes upon delivery. Duties and taxes depend on your country's customs laws.
Please also note that GLAD PICK does not have any control over these charges and cannot estimate the amount. Customs policies vary widely, so please contact your local customs office if you would like further details.
Q - Where will my GLAD PICK order ship from and how long will it take for my order to arrive?
All GLAD PICK orders are shipped out from KOREA.
For all international countries, your package will arrive within approximately 10 - 21 business days (Standard shipping) and 3-7 business days (Rush shipping). All international orders are shipped expedited.
You will receive tracking information enclosed within your shipping confirmation email.
Q - What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payment, and Sezzle.
For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card-issuing bank is not U.S.-based.
Q - What is Sezzle?
Sezzle is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Q - How do I use Sezzle?
Just shop on gladpick.kr and check out as usual. At checkout, choose Sezzle as your payment method, You will be directed to the Sezzle website to register and provide payment details (Visa or Mastercard). If you've used Sezzle before, just log in to your Sezzle account. Then complete your order - it's that easy!
(Learn more about Sezzle: https://sezzle.com/how-it-works)
Q - When will my items be delivered if I use Sezzle?
Sezzle orders are delivered within our standard shipping time frames like any order from gladpick.kr. Free standard shipping is available for U.S. orders over $80 and Canada orders over $100.
Q - Can I use Sezzle if I'm an international customer?
Sezzle is only available to customers with a U.S. or Canada billing address. Customers with international billing addresses will not be able to create an Sezzle account.
Q - How do I apply my Discount Code?
Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.
Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.
Q - Can I get some samples?
Yes! In fact, you get a free sample with every purchase.
We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our Instagram and newsletter for updates! You can also check out our Promo page for the full list of current promotions.
Q - I want to refer my friends to GLAD PICK! How do I do that?
Awesome! We love that you’re introducing your friends to K-beauty. You can refer your friends to us via email, Facebook, or by simply sharing a link.
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out.
Q - Is the product I received expired?
No, and here’s why. Korean products are traditionally labeled with a manufacturing date instead of an expiry date and have a shelf-life of two to three years from this date, depending on each individual product and brand. So don't be alarmed if you receive a product stamped with a date prior to your actual purchase date -- we value our customers and will never sell expired products just to make a sale!
As K-Beauty expands further into the Western market, some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of the dates to be sure:
제조 means "manufactured on"
까지 means "good until"
Q - Are the products on GLAD PICK 100% authentic?
Glad you asked -- Absolutely! At GLAD PICK, we take pride in bringing our customers only the highest quality of Korean beauty. We stand by this promise to do so with every product and this is at the heart of our company.
Every single product you see on GLAD PICK is first put through a rigorous test to guarantee their safety, efficacy and authenticity. This includes internal testing, working directly with each brand, never purchasing from third parties and ensuring all products go through the FDA approval process. For this reason, you can be assured that whenever you are purchasing from GLAD PICK, you are always getting 100% genuine products direct from the brands in Korea, and they are all coming from legitimate and safe channels.
Q - I reached out via email but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! Please make sure your inquiry was sent to email@example.com. We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, not including Holidays). Sometimes our replies can end up in spam, so please be sure to check there and add us as a contact!